Info for art shop owner and art shop costumers!
Lily Noma on 25 Apr, 2013 14:07 in General Discussion
This are completely copy from the info on Chickensmoothie. Credit to the original writer.To art shop owner:Stay professional: You can goof around or be yourself anywhere else on CS, but once you enter your art shop thread, you should be nothing but professional. Address your customers politely, respond to questions, try to alleviate as much stress and concern as you can. That being said, here's how you stay professional.I. Keep your anger/irritability in check: Nothing scares off customers faster than an angry artist. Snapping at your customers is an absolute no-no. Imagine you walk in and you see this...User: omg MAKE ME N ARTZ PICTR!11!!1!Artist: Jesus Christ you people are thick! Fill out the form and speak English, dummy! Can't you read the freakin' rules?! Why do I put up with this crap?!Would that response make you go "I want their art!" No! That would make you go "Good God if that's how they act with an inquiring customer, how will they treat me when I enter a business contract with them?" Your attitude in your thread can make or break commissions. I know most people when looking for art, will factor in attitude into the commission equation.And no, a "bad mood" isn't an excuse. If you're having a bad day and you just can't handle the stress of dealing with customers, just don't do it until you cool down. Nobody will hold it against you.II. Keep spam to a minimum: You can chat with your fans, but ideally your art thread should be just for ordering art or addressing concerns with your art. The bigger the thread is, the higher the chance of lockage. Plus spam is against the rules.Moving on to different points.All play and no work make you a broke artist:: Taking commissions means you make a commitment. You have to make a product, deliver product, and get your payment. That is your commitment. Your commissioners DO NOT pay you to chat with your fans and do absolutely zero work. Don't get me wrong, you can chat with your fans, but budget your time and make sure you get your commissioned art done as well.Make yourself available: Many users are intimidated by artists for some reason or another. Always have your PM box and thread open for commissioners to ask questions, request changes, inquire about other services, etc. Invite people to take advantage of the fact they can contact you for any reason. Just a note to commissioners; do not abuse that privilege.Keep your posts tidy and easy to understand: If you have a multi-post thread like I do, reserve the first post as an index to the others so people can skip right to the rules, forms, examples, etc. It's easy to navigate and people won't get lost as opposed to a one post thread where everything is crammed together and confusing to sort through.SOAPBOX MOMENT- Codewords:: I'm calling this a soapbox moment because this is just a personal pet peeve and several art shop customers have expressed frustration with this system; codewords in rules. It's fine to have a safeguard against people who blow past rules like one rule that says "if you read this, put the eye color of your character at the end of your form."Codeword puzzles like this...1. rule2. Put orange as the codeword3. rule4. rule5. Don't put orange, I'll ignore you. Put banana instead.6. rule7. Don't put banana, put apple pie but instead of apple put cherry.Are irritating and stop people from ordering because they don't want to waste their time playing mind games to get a piece of art.Keep your customers in the loop.: Having an art block? Say so! Moving or will not have internet access? Add a notice in your shop! Keep your customers updated so they won't be in the dark wondering what you're doing or if they will get their art. It will give them piece of mind and save you the stream of "WHAT ABOUT MY ARTZ" PMs.Don't be afraid to say no or cancel a commission and refund if you can't do it: If someone comes to you with an absurdly complicated sparkledog, don't be afraid to say no if you don't do complicated characters. Your art shop, your rules. Yes, they are paying, but you have a right to say no to a request, just be sure to be polite about it. At the same time, if you take on more than you can chew and just don't want the stress or something comes up in your life, it's okay to refund the commissioner and explain why you can't do it.Tris added these two suggestions. (Quotes is what Tris said.)"Do not resort to begging if you art doesn't sell: "No "please please order, I'm bored" in bump posts. Art on CS is a competitive market, and most people don't seem to make it through. :/ Art won't be popular if the buyer can tell you didn't put any effort into it, or if it even looks like there's no effort put in." Restrict bumping, I've seen people start bumping their art topics every three minutes after posting. Patience is a virtue.Advertise wisely: "Do NOT send random people "special offers" from your art shop, and do not mass-PM people asking for business. That's not only a reportable offense, it's also super annoying. In fact, I don't even think you should mention your shop unless someone asks if you have art for sale first. I can't count how many times I've just been having a friendly conversation with someone, then suddenly: "OMG VISITS MAH SHOP PLZ PLZ PLZ". =___=""This also goes for art contests. Think of it this way; do you like those e-mail spam advertisements clogging up your inbox? All that work deleting 419 scams and drug ads when you could be doing something productive? THAT'S how artists and customers feel when you bomb them with PM spam advertisements. It won't bring in the customers, it will drive them away.But where do I advertise?: Your signature of course! Your signature is a great place to put a link to your art shop! There are some (now defunct) art shop directories you can post in too.Consistent Above Good: Examples are wonderful. They show your customer exactly what they're going to get in terms of quality. Use plenty of examples with different poses, species, types of medium, etc.Just be careful with one common art shop pitfall; put up the quality of art you feel you can deliver at a consistent rate. Don't show your absolute best piece of art ever as an example because when you do art requests and deliver a piece, your customer will be disappointed when what they get is less in quality than what was promised.To art shop costumers:I've been thinking about something recently, and I feel it needs to be called to the attention of the CS community. There is a proper way to treat a person with an art shop, and a lot of people here don't seem to know what that way is. And because of the rudeness, incomprehensible language, and general disrespect a lot of you show to artists here, many of the truly talented individuals who may once have considered doing art for you no longer feel that they can keep up when they are shown nothing but foul manners and general stupidity.Be polite. Being rude will not get a thing done for you with an artist in the real world. I don't care how many pets you gave them, I don't care if you "need" your request done by a specific date, and I don't care that you couldn't be bothered to read the entire rule section because the shop had just opened and you wanted to get a spot before it closed. Artists are people, and people appreciate good manners. Which brings me to my next point.Artists are people, not machines. Now, some people spend five minutes on MS Paint scribbles, then wonder why no one will pay for their art. Others spend days on requests, and charge next to nothing, considering the time it takes. And still others feel forced to shut down their shops for good because their customers can't learn to keep their mouths shut and stop pestering. We all have real lives: you, me, everyone. When you think of bothering an artist, please try to take a walk in their shoes first. Would you want someone pestering you when you are honestly doing the best you can to get their work done? Art is a fickle thing. The talent seems to come and go. Sometimes, artists go through blocks and have a tough time getting their thoughts onto paper. Sometimes, requests seem to just draw themselves. But as a customer, the polite, decent, and respectful thing to do is to mind your own business and be patient.Speak intelligently. Probably the biggest cause of customer outrage because of a wrongly-drawn design, chatspeak is also a pet peeve of many of our more literate members. It makes you sound stupid, immature, and irresponsible. If you think you're cool by omitting basic punctuation and capitalization and shortening words, you are most certainly not. Now, how does chatspeak cause a misinterpretation of a design? Well, if the artist can't understand what you're saying, then how do you expect them to do your request?Wait your turn. Look through Bouquetblu's Jelly Baby thread. Seriously, just look. How many forms do you see that were submitted when her shop title read "Closed" or when the slots were already filled? Probably many more than were actually taken. It's just plain sad when a private art shop thread needs mini-moderators to keep things in check, but curiously enough, that was exactly what happened with Blu's. If you're not entirely new to CS you may also recall a certain WonderWolfess' art shop. Now, WonderWolfess is extremely talented, definitely one of the best canine artists I have ever seen on CS, and it was very charitable of her to create an art shop to begin with, considering that on her DeviantART account she charges real money for her art. Blu and Wolfie have very different styles, but there is one thing they have in common: very, very high demand. So high, in fact, that people can't seem to wait their turn. Blu frequents the Artist Rant thread, and I know she has her fair share of horror stories about how impatient and rude people can be. Wolfie no longer has an art shop because for her, the proverbial straw that broke the camel's back came in the form of someone who had the nerve to post their form and even change her title so it said "Open" in their reply. That scenario is not just rude, it is incredibly demeaning to the artist. Did this person honestly think Wolfie was stupid enough not to notice a simple title change? Apparently this is the case, or the person wouldn't have tried it to begin with. This next one was added by Wendigo, and I think she makes an excellent point, so this is going here, too:Commission =/= Friendship: Never assume that the artist you are commissioning wants to be your friend simply because you pay them. Some artists would rather keep contact with you strictly professional and business related. They're not interested in you contacting them to chat about your day or you sending them a link to a Youtube video you found funny. Most artists really don't care to get to know you deeper other than what you're paying. It sounds cold, but a business relationship is much different than a friendly relationship.And for the love of God, don't contact an artist and ask for their offsite personal contact information (e-mail, instant message, etc) so you can chat with them. You have absolutely no reason to require that information.This point was suggested by Liongirl Mew. Thank you very much! Don't minimod unless asked. Some customers seem to think the artist will appreciate them more if they act as vigilantes on the thread. This is not the case. If it isn't your thread and the artist hasn't specifically asked you to patrol it for them, it's not a good idea to do so. You are not the artist, so you do not know specifically what the artist is looking for in forms, or whether another customer has asked a legitimate question or has a legitimate complaint. If you feel that someone is being excessively rude on an artist's thread, the right thing to do is report the post so a moderator can handle it. It is not your responsibility to uphold the artist's rules. Many times a well-meaning customer will enforce rules incorrectly, which only leads to confusion for the other customers and more work for the artist, as they have to go back and correct any misinformation. The best thing you can do if you see someone breaking an artist's rules on a thread is to PM the artist and notify them, or, again, report the post and let a moderator handle it.This suggestion was added by Mella~No! I can't believe I forgot it in my initial writing; it's important!Pay properly. I don't know how many times I've seen cases of improper payment -- in friends' art shops, the Artist Rant Thread, and even in my own shop. If an artist asks for wishlist pets only in exchange for their art, it is your responsibility to offer only what they prefer. Unless an artist has something in their thread (which I have seen fairly often) about working out an alternate payment if their art is too expensive to afford, the artist only wants the payment they have listed on their thread, and nothing else will work. Posting a form anyway with improper payment will get you nowhere but (possibly) the artist's blacklist as it is spammy and annoying.In addition, if you have posted correct payment and your order is accepted, it is your responsibility to carry through with the payment. Some customers place art payments in a specific pet group so they will not lose track of the pets they've promised. If you have a hard time remembering what you've offered to each artist, you can name your pets specifically for the artist (i.e. "Art Payment for Tris") or place them in groups. Many artists require payment only after the art has been completed. In this way, payment works based on an honor system--the customer's responsibility is to pay the artist what is owed to them after having received their art. Unfortunately, I have seen these artists taken advantage of many a time by a customer who refuses to pay. Taking, copying, saving, or redistributing unpaid artwork is ART THEFT! Even if a customer gets away with not paying an artist once, it is likely another artist will not be tricked in the same way--artists communicate actively and pay attention to each others' blacklists. If one artist has had trouble with a given customer, the others will be wary.QuoteMore helpful info added by Wendigo. :3Posting up a form and saying "this is for when you're open!" or asking "can you make this when you're open?" defeats the purpose of closing a shop. wth.Frequent commissioner =/= extra benefits: Again, unless clearly stated, don't make up exceptions for yourself. It doesn't matter if you've ordered 1 picture, 5 pictures, or even 500 pictures, if the artist says one request at a time or no pre-orders, don't pretend you can break those rules because you've ordered frequently at that shop and then act shocked when the artist says no. This goes hand-in-hand with Commission =/= Friendship.I hope at least a few of you took the time to read all this, because some people here really need to learn to be more decent toward artists. They are doing you a favor by investing their time into drawing for you and they deserve your full respect. Time and time again, I've seen amazingly talented people set foot into these forums armed with rules, examples, and all manner of art shop paraphernalia, bright-eyed and bushy-tailed, and ready to do their best for the community, only to be chased away by idiots who can't manage to follow rules and treat others kindly. Now, I am not trying to persecute any particular individuals; the one case I did cite was to provide an example. I just hope that maybe someone, somewhere, will get something from this and treat artists a little more fairly in the future.I have no means in whats written and it not my personaly case. All meanings are written by Rainbow Dash on chickensmoothie.com(have written That to art shop owners) and aphelion on chickensmoothie.com(have written that to art shop costumers) and Wendigo on chickensmoothie.